We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet the specifications listed on our website.

Our standard policy is that all sales are final. Because most of our products are made to order and customized to specific applications, they generally cannot be resold once produced. For this reason, returns are not accepted except in cases of manufacturing defect.

Please note: published product dimensions include a manufacturing tolerance of up to 3/8” to 1/2”. For example, a sleeve listed as 6” x 9” may measure slightly more in either direction. This tolerance is a normal part of the production process and is not considered a reason for exchange or return.

If you are unsure whether a product is suitable for your application, we encourage you to request a sample before placing larger orders (100+ pieces). In cases where an item was ordered in error, we may offer a replacement order at up to a 50% discount; refund requests will be treated as cancellations unless accompanied by a replacement order. To discuss your order, please contact our customer care team at 1-888-289-7208 within 3 days of receipt.

If provided, your return authorization number will expire 10 days after issuance. Please follow these easy steps after getting the RMA number.

Step 1

Write the RMA number on the outside of the box and return to the address provided by customer service.

Step 2

Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resellable condition.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

Refunds are ONLY issued if the order is cancelled according to the terms listed here. Please allow adequate time for your banking institution to process the credit.

Due to the nature of these items (i.e. they cannot be resold,) personalized products and gifts are non-returnable and non-refundable.

Please inspect all items carefully when you receive your order. If there is any damage, please call our customer-care department at 1-888-289-7208 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items.

Please note: published product dimensions include a manufacturing tolerance of up to 3/8” to 1/2”. For example, a sleeve listed as 6” x 9” may measure slightly more in either direction. This tolerance is a normal part of the production process and is not considered a reason for exchange or return.